General support & app questions
For help with bookings, payments, sessions, or anything else in the app.
support@gymbuddies.inPrivacy & data requests
To ask what data we hold, request a correction, or delete your account and data.
privacy@gymbuddies.inCommon questions
How do my clients book a session?
You create the booking in the app and your client receives a WhatsApp message with a payment link. Once they pay, the booking is confirmed. Your client does not need to download any app.
What happens if I need to cancel a session?
You can cancel from the app. If the session was paid, a credit is created for the client. You can either schedule a replacement session to offset the credit, or it will be refunded to the client through the platform. A 5% handling charge applies to refunds.
What if my client wants to reschedule?
For single sessions, your client can request a reschedule up to 24 hours before the session — they message you on WhatsApp and you update the booking in the app. Within 24 hours, reschedules are not allowed, but you may offer a replacement class at your discretion.
What is the platform fee and when must I pay it?
The platform charges 5% of all amounts you collect. For UPI payments made through the app, this is deducted automatically. For cash or direct payments, you must pay the fee within 7 days of receiving the payment. The app sends you a daily reminder with a one-tap payment option. If not paid within 7 days, your account will be suspended until dues are cleared.
Can I export my client and payment data?
Yes. From the Payments screen, tap "Download my data" to export your client list, session history, and payment records.
How do I connect a client's wearable device?
From the client's profile, tap "Connect wearable." The app sends your client a one-time link on WhatsApp. They open it and approve access through their Google Fit or Apple Health account. The connection is only active from 15 minutes before a session to 15 minutes after it ends.
What languages does the app support for client messages?
You can set a preferred language for each client. WhatsApp messages — including session confirmations, reminders, payment links, and monthly reports — will be sent in that language. The app interface itself uses your own preferred language, which you set in your profile.
How do I delete my account?
Go to Profile and tap "Delete account." You will need to clear any unpaid platform fees and have no upcoming paid sessions before deletion is allowed. Your data will be removed within 30 days. Write to privacy@gymbuddies.in if you need help.